Where is My Order?

While we’re getting your parcel ready to go you can check where it’s up to in?my account. When it’s ready, you’ll get an email to let you know your order has left our warehouse.

Can I Amend My Order?

We’re super quick at processing orders to make sure you get your new stuff as soon as possible. You can amend your order as much as you like before you click “confirm & pay” but after this point you won’t be able to make any changes, and your items will be sent out to you as per your order confirmation.

Note: If you contact our support team within one hour, we can help you to amend your order. Just remember your order No.

What Does My Order Status Mean?

Waiting for payment: You have not yet paid for an order.
Pending: Your payment is still pending which means we haven’t received it.
Paid: Your payment has been submitted and we are reviewing it.
Processing: This usually take 3-7 business days and includes: receiving and allocating stock to your order, quality control for your products and packing.
Partial order dispatched: Some products of your order have been collected by the shipping company while other products are still being prepared.
Dispatched: Your whole order has left our warehouse and has been collected by the shipping company.
Partial order shipped: A part of your order has been shipped out. You will receive your delivery soon. We will send the remaining products as soon as possible.
Shipped out: The order has left our warehouse and is being shipped to the address you provided.
Canceled: Your unpaid order is canceled. You are welcome to reorder at any time.
Refunded: Your order has been refunded on our side. Please allow time for the transaction to appear on your account.

What Countries Do You Deliver to?

We orders all over the world. If you want to know more detailed information, please contact us!

What Kinds of Payment are Accepted?

We accept the following forms of secure payment:
Credit Card via Paypal
Credit Card
Gift Cards